{"id":15214,"date":"2021-02-11T18:21:04","date_gmt":"2021-02-11T12:51:04","guid":{"rendered":"https:\/\/coforge.site\/cigniti\/blog\/?p=15214"},"modified":"2021-02-11T18:21:04","modified_gmt":"2021-02-11T12:51:04","slug":"digital-assurance-isvs-industry-trends","status":"publish","type":"post","link":"https:\/\/coforge.site\/cigniti\/blog\/digital-assurance-isvs-industry-trends\/","title":{"rendered":"Here’s how digital assurance helps ISVs leverage the latest industry trends"},"content":{"rendered":"

Digitalization is rapidly changing how enterprises create value and how they compete.\u00a0<\/span>While many independent software vendors (ISVs) are emerging as potential partners in digital transformation, enterprises should look for those\u00a0<\/span>who<\/span>\u00a0make customer experience a top priority.\u00a0<\/span>\u00a0<\/span><\/p>\n

With\u00a0<\/span>businesses<\/span>\u00a0adopting\u00a0<\/span>Artificial Intelligence (AI), cognitive computing, Internet of things (IoT), and other software-driven tools,\u00a0<\/span>experience assurance<\/span><\/b>\u00a0has become a driving force in digital transformation.\u00a0<\/span>\u00a0<\/span><\/p>\n

According to\u00a0<\/span>George\u00a0<\/span><\/i><\/b>Westerman<\/span><\/i><\/b>, Research Scientist with the MIT Sloan Initiative on the Digital Economy<\/span>,<\/span>\u00a0\u201c<\/span>When digital transformation is done right, it\u2019s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.<\/span><\/i><\/b>\u201d<\/span>\u00a0<\/span><\/p>\n

While providing several other competitive advantages such as cloud-ready software and flexible pricing costs, a new breed of ISVs\u00a0<\/span>offers<\/span>\u00a0these software tools that provide enterprises an opportunity to change industry dynamics, reduce costs, and improve customer experiences.<\/span>\u00a0<\/span><\/p>\n

It is imperative to stay ahead of industry trends that have the potential to create opportunity and drive significant disruption along the digital business transformation phase.<\/span>\u00a0<\/span><\/p>\n

Like many other industries, the cloud has significantly transformed the ISV industry. Off late, building and scaling apps on a secure cloud is becoming increasingly critical to customer retention and acquisition.<\/span>\u00a0<\/span><\/p>\n

The changing market landscape is driving ISVs to undergo a complete digital transformation. But modernizing application development and shifting to cloud comes with several challenges.\u00a0<\/span>\u00a0<\/span><\/p>\n

As put forth by<\/span>\u00a0<\/span>Chris\u00a0<\/span><\/i><\/b>Bedi<\/span><\/i><\/b>, CIO of Service Now, \u201c<\/span>The reality is, many digital transformations fail because companies aren\u2019t integrating their business and technology strategies from the start. It\u2019s imperative that CIOs know how to quantify their progress with AI and digit<\/span><\/i><\/b>ali<\/span><\/i><\/b>zation technologies and understand how to effectively communicate this value to key stakeholders.<\/span><\/i><\/b>\u201d<\/span>\u00a0<\/span><\/p>\n

ISVs\u00a0<\/span>must<\/span>\u00a0transform their entire business model to a Software as a Service (SaaS) deliver<\/span>y<\/span>\u00a0model<\/span>,<\/span>\u00a0<\/span>which<\/span>\u00a0means<\/span>,<\/span>\u00a0they need to convert from the traditional delivery packaged software to a\u00a0<\/span>subscription-based<\/span>\u00a0model\u00a0<\/span>that would require frequent releases instead of the yearly upgrades.<\/span>\u00a0<\/span><\/p>\n

While digital technology is transforming the world, today\u2019s customer\u2019s demand \u201canything-anytime-anywhere\u201d service with the best experience. A minor glitch in customer experience can cost a\u00a0<\/span>fortune<\/span>\u00a0to the enterprises<\/span>,<\/span>\u00a0resulting in loss of business.<\/span>\u00a0<\/span><\/p>\n

By addressing the challenges of performance, security, reliability, and speed, Digital Assurance play<\/span>s<\/span>\u00a0a key role in ensuring that customers enjoy the superior experience they expect.\u00a0<\/span>\u00a0<\/span><\/p>\n

When embarking towards digital transformation, one would expect ISVs to use the best quality and assurance practices that will help enterprises enable devices, applications, web, and mobile platforms to interact smoothly within their environment.<\/span>\u00a0<\/span><\/p>\n

As per\u00a0<\/span>Gartner\u2019s<\/span><\/i><\/b>\u00a0latest study – \u201d<\/span>88% of service leaders say their current quality assurance processes are ineffective and rarely match up to the customer view of quality<\/span><\/i><\/b>\u00a0and 91% of organizations are engaged in some form of digital initiative<\/span><\/i><\/b>.<\/span><\/i><\/b>\u201d<\/span>\u00a0<\/span><\/p>\n

Digital Assurance solutions being implemented should include security aspects, interoperability, performance, and network capability, and exceed the functional validation of SMAC (Social, Mobile, Analytics and Cloud) stack.<\/span>\u00a0<\/span><\/p>\n

Digital Assurance Framework<\/span><\/b>\u00a0<\/span><\/p>\n

In their journey towards digital transformation,\u00a0<\/span>ISVs should\u00a0<\/span>ensure that every software they develop goes through a proper<\/span>\u00a0<\/span>d<\/span>igital\u00a0<\/span>a<\/span>ssurance<\/span>\u00a0framework channel.<\/span>\u00a0<\/span>It is imperative to measure progress and the business value it creates.<\/span>\u00a0<\/span><\/p>\n

Creating an efficient\u00a0<\/span>digital assurance framework<\/span><\/a>\u00a0requires organizations to have access to established processes, checklists, test assets, and proven methodologies for effective validations of all resource files across all connected devices.<\/span>\u00a0<\/span><\/p>\n

The digital assurance framework will be an amalgamation of digital value chain, analytics, digital\u00a0<\/span>ecosystem,<\/span>\u00a0and tools & accelerators.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n