{"id":16386,"date":"2021-08-30T20:57:43","date_gmt":"2021-08-30T15:27:43","guid":{"rendered":"https:\/\/coforge.site\/cigniti\/blog\/?p=16386"},"modified":"2021-08-31T15:14:15","modified_gmt":"2021-08-31T09:44:15","slug":"rpa-salesforce-ecosystem","status":"publish","type":"post","link":"https:\/\/coforge.site\/cigniti\/blog\/rpa-salesforce-ecosystem\/","title":{"rendered":"Streamlining RPA into the Salesforce Ecosystem"},"content":{"rendered":"

Research firm Gartner estimates the market for\u00a0hyper-automation\u00a0enabling technologies will reach $596 billion in 2022, up nearly 24% from the $481.6 billion in 2020. The RPA software market grew 38.9% in 2020 to $1.9 billion and held its position as the fastest-growing segment in the enterprise software market.<\/span>\u00a0<\/span><\/p>\n

Gartner is expecting significant growth\u00a0in\u00a0technology that enables organizations to rapidly identify, vet, and automate as many processes as possible and says it will become a \u201ccondition of survival\u201d for enterprises.\u00a0Hyper-automation\u00a0enabling technologies include robotic process automation (RPA), low-code application platforms (LCAP), AI, and virtual assistants.<\/span>\u00a0<\/span><\/p>\n

As automation technology continues to advance, businesses must learn to exploit it in order to remain competitive. A prime example is robotics,\u00a0which is\u00a0used in many industries to perform laborious,\u00a0repetitive,\u00a0and time-consuming work. With current advances in technology, robots are no longer science fiction. They might well be your coworkers. Robots, whether physical or RPA, robotic process automation software, are fast becoming an integral part of the workplace.<\/span>\u00a0<\/span><\/p>\n

A software robot, commonly known as Robotic Process Automation, or RPA, by comparison, is a piece of software that mimics what humans do to carry out rules-based tasks. Software robots are used, for example, in automated call centers, where they perform tasks such as redirecting calls to the appropriate department. They can also be used to generate textual content automatically, such as news reports on disaster events, and to automate business processes such as invoicing.<\/span>\u00a0<\/span><\/p>\n

The ANZ banking group uses software robots for a variety of purposes, including transaction investigations, tracing funds, and audit certification. The use of software robots has allowed ANZ to increase their speed,\u00a0accuracy,\u00a0and quality, while reducing costs by nearly 40%.<\/span>\u00a0<\/span><\/p>\n

Similarly, software robots can perform many tasks that companies may currently outsource. Organizations considering utilizing robots must plan how to integrate their employees and robots effectively to meet their specific needs.<\/span>\u00a0<\/span><\/p>\n

RPA\u00a0makes waves in the\u00a0Cloud<\/span><\/b>\u00a0<\/span><\/h4>\n

The\u00a0Salesforce acquisition of\u00a0Servicetrace\u00a0comes as no surprise,\u00a0as Salesforce was keenly watching the ServiceNow\u00a0acquisition events in March\u00a0of\u00a0this year (2021), when ServiceNow\u00a0took\u00a0a leap into the robotic process automation (RPA) space when it announced it was acquiring\u00a0Intellibot, an RPA startup based in Hyderabad, India.<\/span>\u00a0<\/span><\/p>\n

In Jan 2021,\u00a0SAP\u00a0announced\u00a0its\u00a0acquisition of Berlin-based business process automation startup\u00a0Signavio.\u00a0While they specialize in cloud-native BPA tools, this acquisition helped\u00a0bridge the gap SAP had for a long\u00a0time and let SAP announce their Intelligent Robotic Process Automation tool, its foray into the RPA space.<\/span>\u00a0<\/span><\/p>\n

The new RPA capabilities will enhance Salesforce\u2019s Einstein Automate solution, enabling end-to-end workflow automation across any system for\u00a0service,\u00a0sales,\u00a0industries, and others. Salesforce understood the need to step up their RPA game-plan. Almost 90% of global organizations have either adopted RPA or plan to do so by 2022,\u00a0and Salesforce doesn\u2019t want to lag in this space.\u00a0<\/span>\u00a0<\/span><\/p>\n

Analysts View<\/span><\/b>\u00a0<\/span><\/h4>\n

Earlier this year, Gartner found that the top three players in this\u00a0space (RPA) are\u00a0UiPath, Automation Anywhere,\u00a0and Blue Prism. And now with major players\u00a0like\u00a0IBM, SAP, Pega, Appian, Salesforce, Microsoft, ServiceNow,\u00a0all bought into the RPA market because for years they didn\u2019t focus on how data got into their systems when operating between\u00a0organizations or without a human. Instead,\u00a0they focused more on what happens inside the client\u2019s organization. This has forced businesses to rethink and accelerate trends to drive\u00a0them\u00a0to be digitally more efficient by optimizing data ingestion and data flows with RPA capabilities.<\/span>\u00a0<\/span><\/p>\n

One more major trend is the movement to provide no-code tools to allow line-of-business users to create apps and workflows without engineering help,\u00a0and\u00a0Mulesoft\u00a0is leading from the front\u00a0in this space within Salesforce\u2019s\u00a0core portfolio of application stacks, as they recently announced\u00a0Mulesoft\u00a0Composer and\u00a0Mulesoft\u00a0Composer for Salesforce.\u00a0Both these tools focus on no-code as\u00a0a\u00a0prime USP,\u00a0and with rapid workflow development and deployment by business users entirely.<\/span>\u00a0<\/span><\/p>\n

Gartner\u2019s\u00a0projection\u00a0suggested that worldwide RPA revenues\u00a0will\u00a0swell\u00a0to\u00a0close to US\u00a0$2\u00a0billion\u00a0by 2021. Gartner also opined that the major challenge to quick deployment of low-code\/no-code automation is integrating RPA successfully across heterogeneous, changing environments, which is where IT coordination via multiple platforms is key to making\u00a0the difference.\u00a0Also,\u00a0by 2025, almost every digitally-powered enterprise will be fully-dependent on RPA platforms to drive business processes through agility,\u00a0scalability,\u00a0and sustainability.<\/span>\u00a0<\/span><\/p>\n

How\u00a0RPA augments\u00a0enterprise operations<\/span><\/b>\u00a0<\/span><\/h4>\n

Robotic\u00a0Process\u00a0Automation\u00a0can streamline\u00a0multiple\u00a0CRM-related\u00a0business\u00a0processes, including account,\u00a0lead,\u00a0and\u00a0quotes creation,\u00a0among other core\u00a0customer service and contract management\u00a0activities.\u00a0RPA has been\u00a0quite\u00a0popular with CIOs as an emerging technology that streamlines enterprise operations. It\u00a0bridges the gaps within\u00a0business process automation. With RPA,\u00a0organizations\u00a0can automate mundane\u00a0and repetitive\u00a0rules-based processes, enabling\u00a0operations teams\u00a0to devote more time to serving customers, improving products, and other high-value work.\u202fSome core examples of RPA automation include,<\/span>\u00a0<\/span><\/p>\n